Online Reputation Defender is important. It is important to be on top of your online feedback. Many customers go online to get information about a company first, even if they are only doing something as simple as picking up toothbrushes or going for paint. Many people only want positive feedback online and freak out whenever someone leaves negative feedback.
Here are a few tips for dealing with negative feedback.
#1: Make Sure The Feedback is Accurate
Sometimes, people post things that are exaggerated or untrue. Try and track down the source of the story and figure out what happened. If it was really what happened, deal with it accordingly before responding to the review.
#2: Make Sure To Reply in A Positive Manner
Once you’ve figured out what has happened in the situation of a review, make sure to reply in a positive manner. If you do this, people will raise their eyebrows. Very few people actually pay attention to their Yelp account, and successfully respond to each review. If you reply in a positive manner to negative reviews, most people will take that into consideration.
#3: Avoid Arguments
Do not engage in arguments in any way, shape, or form. Be respectful, and be polite. Do not engage with trolls and do not get into arguments with them. What you post online can and will stay online for awhile.
The most important tip about any online reputation management is to have a program that addresses it. If you have a program that addresses it, you can plan for anything.
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