Securus Technologies is one of the leading companies in civil and criminal justice technologies. Their headquarters is in Dallas, Texas and they currently serve over 3,450 various law enforcement and correctional facilities. In addition to this, they also currently serve over a million inmates.
They offer a wide range of services including emergency response, incident management, public information, investigation, biometric analysis, inmate communication, information management, inmate self-service, and monitoring products. They specialize in public safety, corrections, inmate phone calls monitoring, and investigation. Recently, one of their competitor GTL compared their services to Securus stating that their technology was similar and equal.
Securus offers an advanced video visitation platform which allows family of inmates to communicate with their loved ones via video chat over secure software. Just download the app here: https://play.google.com/store/apps/details?id=com.securus.videoclient&hl=en and connect it with your Securus account to access the video chat software.
In an attempt to dispute these claims, Securus sought out an independent judge to compare the two products. Many customers believe that Securus offers superior customer service. GTL outsources their customer service jobs to foreign countries and this can sometimes cause issues such as language barriers.
In addition to all of this, Securus also utilizes a larger product range and can provide more services overall. They have also created the largest VOIP platform in the corrections sector. This enables them to provide their customers with upgrades and additional services more seamlessly, at a quicker pace, and at a lower cost than their competitors GTL. Overall, Securus offers a wider range of services and products while also provided better customer service.
Learn more about Securus from their BBB page.