The Gold Stevie Awards were held in Las Vegas’ Caesars Palace on February 24. During the event, Securus Technologies won the Stevie Award for Best Customer Service Training Department. Over 650 professionals from various parts of the wold were in attendance.
More than 75 individuals in several judging committees selected the Gold, Silver and Bronze Stevie Award recipients from the companies who qualified as finalists.
Danny de Hoyos, the senior vice president of operations for Securus, states that it was great for the company to receive such prestigious recognition. He shares that Securus is continuing to make strides in customer service.
de Hoyos also states that the Securus training team was recognized for showing empathy in customer situations and solving issues during the first call. The organization also worked on methods and materials that will assist agents in relating to their customers, meeting their needs and helping them through particularly stressful times.
Comments from the judges concerning Securus Technologies included the notion that Securus has an important role in society and are equipped to provide quality services to people who need it. Securus has also improved at an impressive rate and is good at recognizing problems and implementing effective team member training. These are just some of the reasons Securus was the perfect choice for the Gold Stevie.